Are you as overwhelmed — or perhaps just irritated — as I am by check-ins, reminders and surveys flowing through your email and text inboxes? It’s relentless and sometimes it feels invasive.
I had a routine auto service visit recently at a well-known dealership in town. It all went well and smoothly, but after I made the appointment online two weeks earlier — because that’s how it works now — I was bombarded with reminders. And I’d barely left the parking lot after the service when I received a survey eagerly asking me to share my experience.
Continue reading ““This Will Take Just a Moment””